Need help? Email support@savisolutions.com. We usually reply within two business days.
Following a tour
- Open the app and enter the code your guide gives you, or scan their QR code.
- The tour downloads to your phone, so its stops, photos, and narration also work with no signal.
- When the tour starts, follow along: the current stop, the timeline, the meeting points, and the map. Your guide’s updates (such as a time change) appear as they are sent.
To try the app without a guide, tap Try a sample tour on the join screen: there are 100 sample tours in cities around the world, which you can search by city or filter by length.
Guiding tours
Guides sign in from the menu (Sign in as a leader) with their email address; we email a code, and there is no password. New guides need an invitation: from their tour company, or, while the apps are in testing, from us by email. Sign in with the email address that was invited; if you use another address, enter the code from the invitation when the app asks for a beta access code. Tours are created and scheduled in the tour editor on a computer; the apps can also edit tours and run them live.
Testing the apps
While the apps are in testing, testers install them from the links in their invitation email:
- iPhone: install Apple’s TestFlight app, then open the invitation’s TestFlight link on your iPhone and install Explore Together.
- Android: open the invitation’s Google Play link while signed in to Google Play with the Google account you gave us, accept the invitation to become a tester, then install Explore Together from Google Play. If the link says the app isn’t available, tell us which Google account you use.
Tell us about anything that goes wrong or seems odd at support@savisolutions.com.
Common questions
Do I need an account to follow a tour?
No. Followers only need the tour’s code.
Why does the app ask for my location?
It is optional. With Check in at stops on, the app checks you in as you arrive at each stop, so that your guide knows you are there; only the check-in is sent. When you join a tour, you can also choose to share your location with your guide (who sees you by your follower number) or with the group (who see an unlabeled dot); both are off unless you turn them on, in Settings or when asked. Guides can share their location with their group too.
Why does the app ask for the camera or microphone?
The camera scans QR codes and takes photos for tours that you guide. The microphone records narration and lets you talk live when your guide gives you the floor. Both are optional.
How do I change the language?
Tap the flag at the top of the screen. The app starts in your phone’s language when it has it (English, Spanish, or French).
The tour didn’t download.
Check your connection and try again from the join screen. Once it has downloaded, a tour works with no signal.
Delete your account
Guides can delete their Explore Together account and its data at any time, in any of the apps:
iPhone or Android
- Open the menu (☰) and tap Switch to leader mode, or Sign in as a leader if you aren’t signed in.
- On the Leader screen, scroll to the end and tap Delete account.
- Tap Delete my account to confirm.
On the web
- Sign in to the tour editor with your email.
- Go to Team and scroll to Delete account.
- Choose Delete my account, and confirm.
What is deleted
- Your sign-in and email address, and your profile (name, photo, and phone number).
- Your place on each team, and any open invitations to your email address.
- Any team that has only you on it, with its tours, drafts, schedules, sessions, photos, and narration.
Deletion happens right away and can’t be undone. On a team that has other members, the tours stay with the team, and your name is removed from them. If you are the only owner of such a team, first make someone else an owner (in the tour editor, under Team).
Can’t sign in?
Email support@savisolutions.com from the address you sign in with, and ask us to delete your account. Followers, who have no account, can ask us in the same way to remove the questions and check-ins they sent. We do this within 30 days.
Privacy
Read our privacy policy. In short: there are no ads and no tracking, and we keep only what the app needs to run your tours.